Support
Answers, and a person when you need one.
Most questions are below. Anything else reaches a human, and you get a reply within one working day.
Ask this site.
Ask it anything about this site. It answers only from pages published here and names the page each answer came from; where the site is silent, it says so. The counts below come from the run you just sent.
Let’s find your next step.
Answers come from a model reading this site’s own pages. It is not a person, and it knows nothing that is not published here.
Ask on LINE what we can build.
The same assistant as the site's chat panel, on LINE. Answers cite sources; the rest goes to a person.
Or search LINE for @993xawjw
Common questions.
Which platforms are the products on?
In a browser, with nothing to install and no phone app. Everbloom is edited in the browser and rendered in the cloud, and it opens in a phone browser too. In-house Data Lookup and AI Customer Support are installed into your own environment, set up with you, with your documents and the model staying on your machine. The rest are still being built, and will be marked live on their product page when they open.
Who owns what I generate?
You do, including for commercial use. That covers what you make with the tools, which today means lyrics and wedding films. You are responsible for the rights to anything you upload as a reference, and for clearing samples you bring in yourself.
Do you train models on my content?
No. Your prompts, uploads and generated output are not used to train our models or anyone else's, and this is not something you have to opt out of. If we ever want to use specific work as an example, we ask first and you can say no.
Can I cancel, and what happens to my work?
Cancel any time. The products that are live bill on their own site, and a cancelled plan runs to the end of the period you paid for. You can download what you have made at any point before that. We do not hold work hostage to a renewal.
Is there an API?
Not a public one yet. If you want to connect one of these to your own system, write to support and say what you need to connect, and we will tell you whether it is possible today.
Which languages do the tools work in?
The interface is in Traditional Chinese and English. LyricLab writes in both, and also in Taiwanese and a Chinese-English mix; AI Customer Support answers in whichever language the customer wrote in.
How quickly do you reply?
How we work it: one working day for support mail, and two for a new project enquiry, which goes to the hello address. We are in New Taipei City, so the clock is Taipei office hours.
Do you do custom or on premise work?
Yes. If what you want is a knowledge base that runs with a local model and cites its sources, that is In-house Data Lookup, which was built to be installed in your own environment: the documents, the index and the model all stay on your machines. Other private deployments, custom models and integrations into an existing product are the studio side of the business, and all start with the same one week scope. Write to us and say what you need.
Reach a person.
No ticket portal and no queue number. Mail goes straight to whoever builds the thing you are asking about.
Privacy and data requests
Access, correction, deletion, and anything about your data.
privacy@hangruiai.comReplies within one working day, Taipei office hours.
Have something in mind?
Tell us what you are building and we will tell you honestly whether we are the right studio for it.