When customers ask Your answers are ready
Hand recurring questions to an assistant that cites its sources Route the rest to your team
Are you open on Sunday? Can I pick up in store?
Answered · source attachedIs this coffee in stock? How long is delivery?
Answered · source attachedCan I change the address on my order?
Handed to the shop · notifiedNot every question Belongs to the assistant
Sort the questions that repeat every day into three kinds Start with the ones your information can already answer
Already in your information
The assistant answers, with a source
Changes over time
Answers carry the update time. If nothing is there, it says so
Needs a person
Keep the question and notify the team
Agree the rules first Then watch it answer
Change the question and toggle two rules See how the answer changes with the same information
Yes. Sunday pickup is available from 13:00 to 18:00
Unanswerable questions: handed to the team with the original wording
“Morning Café” is fictional and the data is illustrative, not a live AI response. Actual answers depend on the information provided and the agreed rules
Website and LINE One knowledge base
Customers ask where they already are. Your team maintains one set of information Both channels cite their sources
Ask while browsing The chat stays in the corner
The assistant in the corner of this site runs on the same system
Familiar LINE Answers still cite sources
Ask on HangRui’s LINEHangRui’s own LINE account runs on the same assistant: @993xawjw
The first month Step by step
From organizing information to going live, every step has a visible result No need to choose a model or system first
FAQs & store information
Bring FAQs, product or service notes and store information. Include your LINE official account if you have one
Handoff & who gets notified
Write down which questions go to a person, who is notified and what happens after hours
Real questions & sources
Test with questions customers have actually asked. Review answers, sources and what it could not answer
Updates & weekly report
Information refreshes hourly, unanswered questions notify the team and a one-page report arrives weekly
Clear boundaries, agreed first
These are confirmed before adoption Not discovered after launch
We onboard each company
Set up individually, not self-service signup
Integrations scoped separately
Scheduling, payments and order systems are assessed case by case
Models can change
Switch vendors or models without touching your information
Bring one list of questions We start from there
You do not need to choose a model or system first Tell us what customers ask most and we will find the questions to hand over first
Discuss my support needsWe onboard each company individually. Scheduling, payment and order integrations need separate scoping